Support
We are here, and a person will read it
Whether something has gone wrong, you have a question about your account, or you need to report a safety concern — start here.
Choose a route
Where to send it
Using the right route gets you a faster, better answer.
- safety@dateafricadiamond.com
Safety concern
Reporting someone, or worried about a conversation. These are prioritised ahead of everything else.
- support@dateafricadiamond.com
Account and membership
Sign-in trouble, membership questions, or anything that is not working as it should.
- privacy@dateafricadiamond.com
Privacy and your data
Access, correction or deletion requests, and any question about how your data is handled.
If someone is in immediate danger
Contact your local emergency services first. We cannot provide emergency assistance, and no report to us should delay that call.
Send a message
Contact support
Tell us what happened and we will come back to you by email.
Prefer email? Write to support@dateafricadiamond.com. Never include passwords or full payment details in a message to us — we will never ask for them.
Before you write
Answers to the most common questions
Are members verified?
Verification is part of the experience and exists to raise the cost of pretending to be someone you are not. We will publish exactly what our verification checks involve before launch, so you can judge the signal for yourself rather than take our word for it.
Safety and trustWhat happens if someone behaves badly?
Every profile and conversation can be reported, and you can block anyone at any time without explanation. Reports are reviewed against our Community Guidelines, and accounts that break them lose access.
Community GuidelinesHow do you protect me from romance scams?
No dating platform can promise that fraud will never reach you, and we will not pretend otherwise. What we can do is verify members, act on reports, and be direct about the single rule that stops most romance fraud: nobody you meet here should ever need your money. If someone asks, report them.
Safety guidelinesIs it safe to date someone in another country?
It can be, with care. Video call before you get emotionally invested, keep conversations on the app until you trust someone, never send money, and tell someone you trust about any travel plans. Our safety guidelines cover cross-border dating specifically.
Read the guidelinesCan I delete my account and my data?
Yes. You can request deletion of your account and the personal data associated with it. The Privacy Policy explains what is deleted, what we are required to retain, and how to make the request.
Privacy PolicyHow do I contact support?
You can reach us through the support page, or email support@dateafricadiamond.com. If your message concerns someone's safety, use the safety route so it is prioritised.
Contact support