Support
We are here, and a person will read it
Whether something has gone wrong, you have a question about your account, or you need to report a safety concern — start here.
Choose a route
Where to send it
Using the right route gets you a faster, better answer.
- safety@dateafricadiamond.com
Safety concern
Reporting someone, or worried about a conversation. These are prioritised ahead of everything else.
- support@dateafricadiamond.com
Account and membership
Sign-in trouble, membership questions, or anything that is not working as it should.
- privacy@dateafricadiamond.com
Privacy and your data
Access, correction or deletion requests, and any question about how your data is handled.
If someone is in immediate danger
Contact your local emergency services first. We cannot provide emergency assistance, and no report to us should delay that call.
Send a message
Contact support
Tell us what happened and we will come back to you by email.
Prefer email? Write to support@dateafricadiamond.com. Never include passwords or full payment details in a message to us — we will never ask for them.
Before you write
Answers to the most common questions
Are all members verified?
No — we do not claim every member is verified. Verification is available in the app, and verified profiles display the applicable trust indicator so you can weigh the signal before you invest your time.
Safety and trustHow do I report or block someone?
Every profile and every conversation has a report option and a block option in the app. Blocking a member removes them from your view and prevents further contact. Reports are reviewed against the Community Guidelines.
Safety GuidelinesHow do you protect me from romance scams?
No dating platform can promise that fraud will never reach you, and we will not pretend otherwise. What we can do is verify members, act on reports, and be direct about the single rule that stops most romance fraud: nobody you meet here should ever need your money. If someone asks, report them.
Safety GuidelinesHow do I delete my account?
Open the app, go to Settings → Account → Delete Account, and confirm. Deletion removes your profile and the personal data associated with it. If you cannot access the app, submit a deletion request through the account-deletion page on this website.
Delete your accountHow do I contact support?
Use the support form on this website, or email support@dateafricadiamond.com. If your message concerns someone's safety, use the safety route so it is prioritised.
Contact support